El Refugio del Lago sits on the southeastern shore of Lago Epuyén, within a 15-hectare working farm planted with fruit trees and an organic garden where sheep and goats are also raised.

The campground is roughly 150 meters from the lake, with its own dock and small beach, and easy access to the nearby río Epuyén. Campsites include individual electrical hookups, gas burners, fire rings, and picnic tables.

Hot-water bathrooms are available around the clock. An on-site store and café supplies campers with provisions and serves takeaway food, coffee, and homemade baked goods, with Wi-Fi also on offer.

The complex operates year-round and additionally offers cabins and a small inn for those seeking indoor lodging.